What are the responsibilities and job description for the Business Technology Specialist position at AARP?
Overview
OATS from AARP helps older adults learn to use and leverage technology to transform their lives and their communities. Through its flagship program, Senior Planet, OATS works closely with older adults to create extraordinary experiences in-person and online. As one of AARP's charitable affiliates, the mission of OATS from AARP is "to harness the power of technology to change the way we age."
The Business Technology Specialist supports the administration of hardware and asset management for OATS programming. This role involves gathering requirements, diagnosing situational needs, and developing functional specifications to ensure IT solutions align with OATS objectives. The Specialist evaluates technologies and solutions, installing hardware based on the department’s current and anticipated needs. Additionally, this role contributes to the implementation of hardware projects, including computer lab rollouts, on-site AV equipment installations, and the creation and maintenance of programming equipment documentation.
Responsibilities
Additional Requirements
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
Compensation And Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
OATS from AARP helps older adults learn to use and leverage technology to transform their lives and their communities. Through its flagship program, Senior Planet, OATS works closely with older adults to create extraordinary experiences in-person and online. As one of AARP's charitable affiliates, the mission of OATS from AARP is "to harness the power of technology to change the way we age."
The Business Technology Specialist supports the administration of hardware and asset management for OATS programming. This role involves gathering requirements, diagnosing situational needs, and developing functional specifications to ensure IT solutions align with OATS objectives. The Specialist evaluates technologies and solutions, installing hardware based on the department’s current and anticipated needs. Additionally, this role contributes to the implementation of hardware projects, including computer lab rollouts, on-site AV equipment installations, and the creation and maintenance of programming equipment documentation.
Responsibilities
- Provides end-user troubleshooting, technical assistance, and training via multiple channels to ensure effective use of technology applications. Collaborates with IT to troubleshoot and resolve system problems.
- Works with business users to determine and document application needs. Acts as a business liaison with IT and vendors to help facilitate and translate business needs into functional requirements. Participates in application implementation and development projects.
- Develops and delivers technical training materials for a business unit.
- Evaluates existing technology programs to identify improvements and to measure outcomes. Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of the business.
- Designs dashboards and reports, manages updates, and services other departments with report requests as required
- Oversees program hardware management, support, and procurement
- CompTIA A Certified (or equivalent).
- Previous experience as a Help Desk Technician or in an equivalent role.
- Familiarity with operating systems, including Windows, macOS, iOS, and Android.
- Technical proficiency in installing, configuring, and troubleshooting computers, mobile devices, and software applications.
- Strong ability to independently research and resolve technical issues.
- Prior experience with Salesforce.
- Familiarity with Mobile Device Management (MDM) software.
- Experience with computer lab installations.
Additional Requirements
- Regular and reliable job attendance
- Effective verbal and written communication skills
- Exhibit respect and understanding of others to maintain professional relationships
- Independent judgement in evaluation options to make sound decisions
- In office/open office environment with the ability to work effectively surrounded by moderate noise
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
Compensation And Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
Salary : $76,500 - $85,000
