Fraud Victim Support Specialist

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.

AARP’s Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP’s social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

The Program Specialist for the Fraud Victim Support Team in Denver, Colorado, is responsible for developing and implementing programs that align with the organization’s goals. This role involves supporting the fraud helpline, managing daily case duties, and collaborating with volunteers and stakeholders at various levels. Key tasks include handling calls, monitoring the helpline, assigning cases, training and supporting volunteers, generating reports, assisting state offices with fraud reporting requests, and supporting other victim support projects. The ideal candidate should be empathetic, willing to learn, and able to balance a focus on managing, organizing, and prioritizing work while completing the duties of this role in a timely manner and presenting a calm demeanor.

Responsibilities

• Plans, organizes, and implements assigned projects in collaboration with internal and external stakeholders.
• Establishes a presence for the organization in targeted communities by engaging multicultural audiences, developing community partnerships, building volunteer capacity, and designing and executing engaging community programs and events. Develops and manages relationships with third-party contacts including program participants, vendors, program partners, and others.
• Aligns volunteer and partner interests with organizational priorities, supports volunteer/partner needs, and designs opportunities to maximize volunteer engagement in pursuit of the organization's goals. Collaborates on administration of volunteer programs or volunteer strategy.
• Participates in recruiting, managing, and training volunteers when necessary.
• Uses and analyzes data (program, financial, research, etc.) to recommend program and process improvements and monitor impact. Prepares data and reports to various stakeholders.
• Executes on business/program operations tasks as necessary for the business unit including research, report writing, and/or creating presentations.
• Contributes to tracking and reporting of strategic plan strategies and action plans. Assists in developing and implementing new solutions.
• Assists with the management of program budgets and assets.
  
  

Qualifications

• Bachelor's degree or equivalent experience.
• 1 years of work experience.
• Experience in volunteer management and engagement.
• Must have excellent listening skills with the ability to support individuals in times of need and crisis while displaying empathy.
• Previous experience working with databases with an ability to run data reports.
• Willingness to learn new things.
  
  

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgement in evaluation options to make sound decisions.
• In office/open office environment with the ability to work effectively surrounded by moderate noise.
  
  

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation And Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.