What are the responsibilities and job description for the Guest Service Representative at the Gatlinburg River Inn - Gatlinburg position at Aatmos?
Description
Job Summary :
The position of Guest Services Representative is responsible for checking Inn guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the Inn. A few of the main duties of a Guest Service Agent are greeting guests at the front desk, answering any questions, answering any phone calls, recommending activities, shopping venues and restaurants to guests.
General Responsibilities
Provide warm welcome and great service to all guests
Perform all check-in and check-out tasks
Manage online and phone reservations
Communicate with the housekeeping and facilities departments to ensure prompt responses to guests' needs
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' need
Specific Responsibilities
Use hotel software systems as per Aatmos Standard Operating Procedures.
Provide exceptional service to all guests at all times.
Convert and upsell walk in guests by informing guests of the property's value
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (i.e., contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a prompt and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments
Report any accidents or injuries to senior management staff immediately
Benefits :
Health Insurance - 50% paid by employer
Discounted Vision and Dental Insurance
Discounted Hotel Rooms
Paid Time off / Vacation Pay
Sick Pay
Daily Pay with ZayZoon
Requirements
Must be able to lift 25 pounds; (with or without accommodation)
Ability to stand, walk, or kneel for a long period of time
1 year of housekeeping experience is preferred, but not necessary.
Excellent interpersonal, oral and written communication skills.
Strong attention to detail and multitasking abilities.
Exceptional problem-solving and decision-making skills.
Customer-focused with a warm and approachable demeanor.
High school diploma or equivalent.
Maintains a professional appearance and mannerisms.
Flexible schedule and willingness to work on holidays and weekends.
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