Change Manager

Key Result Areas:

Performance Standards:

Core Values

Continuously exhibit and set the example for others in display of Company values: Customer Centric, Ambitious, Proactive, Innovative, Collaborative and Accountable.

Change Management

• Develop, implement, and oversee a comprehensive change management strategy to support the implementation of the ERP project and other transformation initiatives.
• Proactively identify and address resistance to change. Develop interventions to mitigate resistance and foster a culture of openness and flexibility.

Ensure transparent, consistent, and timely communication regarding the progress of the transformation project. Develop communication materials, including newsletters, presentations, and FAQs.

Stakeholder Collaboration and Engagement

•  Identify, analyze, and engage key stakeholders at all levels of the organization. Develop targeted communication plans to keep stakeholders informed and engaged throughout the transformation process.
• Conduct change impact analyses to understand the effects of changes on different departments and teams. Develop strategies to minimize negative impacts and enhance positive outcomes.
• Provide coaching and support to managers and team leaders to help them lead their teams through change effectively.
• Design and deliver training programs to equip employees with the skills and knowledge necessary to adapt to new systems and processes.

Performance Goals

• Conduct change impact analyses to understand the effects of changes on different departments and teams. Develop strategies to minimize negative impacts and enhance positive outcomes.

Continuous Improvement

• Promote a culture of continuous improvement by identifying lessons learned from change initiatives and incorporating feedback into future projects.

A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS PREFERRED

•  Bachelor’s degree in business, Management, Psychology, or a related field.
• Change management certification (e.g., Prosci, ACMP) is highly desirable.
• Proven experience as a Change Manager or similar role, preferably in a company that has undergone significant organizational changes.
• Demonstrated ability to manage and lead large-scale transformation projects, specifically ERP implementations.
• Strong understanding of change management principles, methodologies, and tools.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to work effectively in a resistance-prone environment and manage conflict.
• Proven ability to develop and deliver effective training and communication programs.
• Strong analytical and problem-solving skills.