What are the responsibilities and job description for the Documentation Specialist position at AB Mauri?
Description
Position Objective :
Responsible for leading, facilitating and managing customer request for information relative to quality assurance documentation, 3rd party audits certificates and / or reports, kosher certificates, food safety questionnaires, certificate of analysis (COA’s), etc. Ensure timely and accurate provision of information requested. Maintain and manage the Customer Request for Documentation (CFD) log and customer files to ensure all requests are captured and responded to within a reasonable timeframe. Provide support to sales, client services and other supply chain functions to drive business objectives.
Key Result Areas :
Performance Standards
Quality
Develop and track a key performance indicator’s (KPI’s) for customer request completion
Ensure customer quality portals, such as Tracegains, FoodLogIQ and Our Records, are maintained, as required
Oversee Kosher and Halal certificates for all manufactured and factored goods, including private labels
Post COA’s to customer management sites like Intelex, ICIX, etc.
Manage QA documentation inbox - filing, completing and assigning requests to applicable team members
Provide timely, professional customer support by way of telephone, fax or email
Oversee and monitor the completion of all food safety and quality related questionnaires from customers
Participate in the monthly quality management meeting
Monitor COA inbox for incoming COAs and requests
Maintain Factored Good COAs
Manage daily Exception COA Report (Order Report)
Manage customer specification requests and in collaboration with the QA team; communicate these specification requirements to the manufacturing sites to ensure requirements are understood and met
Sales
Complete new customer packets to ensure ABMNA capabilities aligns with customer expectations
Generate spreadsheets, graphs, reports and letters, as required, on customer requests for information
Special projects, as needed
Human Resources
Comply with HR policies and procedures
Comply with relevant employment laws
Other
Lead or participate in quality and food safety projects / initiatives, both at corporate and / or plant level
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