IT Specialist

IT Specialist Job Description

Job Overview

The IT Specialist will act as the primary point of escalation for technical issues, troubleshooting and resolving software, hardware, and network-related problems, with primary interactions occurring using a Help Desk software platform. This role involves working closely with end users to address their technical concerns, manage system upgrades, and maintain network infrastructure, while ensuring system security and efficiency. The ideal candidate will be proficient in diagnosing issues, performing troubleshooting, and providing user support through various remote and on-site tools.

Key Responsibilities

• Serve as the primary point of escalation for technical issues, providing expert support for software, hardware, and network-related problems.
• Accurately diagnose technical issues by gathering necessary information from users and performing in-depth troubleshooting using available tools and resources.
• Implement troubleshooting steps using a variety of remote access and user administration tools, resolving issues efficiently.
• Schedule and conduct troubleshooting appointments with end users to address ongoing concerns and ensure system functionality.
• Identify trends in system outages, performance issues, or recurring technical problems and report findings to leadership in a timely manner.
• Manage and maintain distribution lists, ensuring they are up-to-date and functioning properly.
• Monitor and review spam and phishing incidents, taking appropriate actions to safeguard system security.
• Handle user account creation, deactivation, and access management, including VPN and secure file / folder access.
• Maintain the organization's Active Directory, including processing new hires, terminations, and other user-related requests.
• Restore files from backups as needed and manage access to shared files and folders to ensure proper security protocols are followed.

Required Skills and Competencies

Qualifications

Benefits

Job Type : Full-time

Pay : $45,000.00 - $65,000.00 per year

Schedule :

Ability to Commute :

Ability to Relocate :

Work Location : In person

Salary : $45,000 - $65,000