What are the responsibilities and job description for the Business Development Admissions Representative position at ABA Centers of America?
POSITION TITLE
Business Development Admissions Representative
SUPERVISORY CHAIN OF COMMAND
Business Development Admissions Representative > Director of Admissions
SUPERVISORY RESPONSIBILITIES
None
POSITION CLASSIFICATION
Exempt
OUR MISSION
To provide clients and their families with compassionate, individualized, and comprehensive care, helping to navigate the social, emotional, communication, and daily living challenges experienced by those with autism. A place where we give families hope.
POSITION SUMMARY & PURPOSE
The Business Development Admissions Representative will play a key role in engaging potential clients, educating them on our philosophy and treatment plans, and motivating qualified individuals to pursue treatment. This position is responsible for lead generation, data entry, and follow-up calls while also serving as a vital liaison between the Admissions Team and the Business Development/Community Outreach Team.
The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
POSITIONS’S ESSENTIAL DUTIES & RESPONSIBILITIES
The following are duties and responsibilities that the Business Development Admissions Representative shall provide:
Generate new admissions opportunities by reviewing current files and following up on leads.
Verify client insurance benefits online and conduct verbal verification when needed.
Manage and collect required documentation, ensuring timely signatures and authorizations.
Schedule and coordinate admissions, intakes, and screening assessments, relaying key information to supervisors for eligibility determination.
Serve as the primary point of contact for inbound admissions inquiries from field staff, Community Outreach Liaisons, and prospective families.
Conduct 20–30 outbound follow-up calls per day to re-engage lost contacts and nurture warm/hot leads.
Maintain accurate records of all interactions in CRM or designated tracking systems.
Respond promptly to escalated leads and inquiries, providing real-time support to Business Development and field staff.
Collaborate daily with Business Development representatives to support event-driven or referral-driven inquiries.
Keep admissions and field teams informed on lead progress, barriers to admission, and documentation status.
Provide compassionate support to families in crisis, offering clear solutions and guidance.
Train to interpret and explain insurance benefits in a way clients and families can easily understand.
EDUCATIONAL/SKILL REQUIREMENTS
The Business Development Admissions Representative requires a minimum of a High School diploma, Bachelors Degree preferred and:
- Sales: 2 years (Required)
- Behavioral health: 2 years (Required)
- Customer service: 2 years (Required)
- Excellent phone communication skills with a compassionate, service-oriented approach.
- Ability to thrive in a fast-paced, collaborative environment across multiple departments.
- Strong organizational skills with effective follow-through to manage high lead volume and track follow-ups.
- Proficiency in CRM platforms, lead tracking tools, and digital documentation management.
- Must be available to work weekends (Saturday and Sunday) with two scheduled days off during the week.
- Ability to pass a background and drug screen
TECHNOLOGY/EQUIPMENT USED
- Computer/Laptop
- Fax/Copy/Scanner Machine
- Telephone System
- Calculator
WORK ENVIRONMENT/PHYSICAL & MENTAL DEMANDS
The physical demands described here are representative of those that must be met by the Business Development Admissions Representative to successfully perform the functions of this position. Potential exposures to workplace violence and hazards are low. Most of the work (95%) is performed indoors in a temperature-controlled environment.
Education/Experience and Other Requirements
- Bachelor’s degree (preferred)
- Sales/Customer Service Experience: 2 years
- Behavioral health experience: 2 years (preferred)
- Ability to maintain clean background/drug screenings and driving record
Expertise Needed
- Proven sales aptitude
- Proper telephone etiquette
- Ability to work independently and with a team
Benefits
- Three weeks of paid time off to start (more added with tenure)
- Medical, dental, vision, long-term disability, and life insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Generous 401(k) with up to 6% employer match
About ABA Centers of America
ABA Centers of America is a healthcare innovator experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in homes, and in the community.
Listed by Inc. magazine as the 5th fastest-growing private company in the U.S., we are focused on opening new clinics and remaining self-funded without private equity investment. We’re also named in Inc.’s Best in Business list for “Health Services,” honoring companies that have made an extraordinary impact in their fields and on society.
We are currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to more than 50 clinical service areas over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support marketing, IT, accounting, and clinic growth.
ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.
Recruiter ID: #LI-JW1
