What are the responsibilities and job description for the IT Support Specialist II position at ABA Centers of Pennsylvania?
Brief Description
IT Support Specialist II — ABA Centers of Pennsylvania
Philadelphia, PA
Growth Opportunity
Are you an experienced IT professional looking to make the next move in your career with a growing, innovative company where you can truly make a difference in the lives of kids and families?
Our IT Support Specialist II provides technical support to maintain our computer systems and ensure optimal performance so that end users can maintain high productivity. The successful candidate will work with a team to execute a roadmap with specific tasks related to security, networking, phone system, system adoptions, etc.
What You’ll Do
Requirements
Full Benefits, Including:
Our parent company is currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to more than 50 clinical service areas over the next 12-24 months. Listed by Inc. magazine as the 5th fastest-growing private company in the U.S., we are focused on opening new clinics and remaining self-funded without private equity investment.
ABA Centers of Pennsylvania participates in the U.S. Department of Homeland Security E-Verify program.
Recruiter ID:
IT Support Specialist II — ABA Centers of Pennsylvania
Philadelphia, PA
Growth Opportunity
Are you an experienced IT professional looking to make the next move in your career with a growing, innovative company where you can truly make a difference in the lives of kids and families?
Our IT Support Specialist II provides technical support to maintain our computer systems and ensure optimal performance so that end users can maintain high productivity. The successful candidate will work with a team to execute a roadmap with specific tasks related to security, networking, phone system, system adoptions, etc.
What You’ll Do
- Provide first-contact support of incoming requests to the service desk via web portal, email, ticket system, and chat to ensure courteous, timely, and effective resolution of end-user issues
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
- Use remote tools and diagnostic utilities to aid in troubleshooting
- Research solutions through internal and external knowledgebase as needed
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
- Test fixes to ensure the problem has been adequately resolved
- Develop help sheets and FAQ lists for end users
- Contribute to technician knowledgebase and training
- Reinforce SLAs to manage end-user expectations
- Provide suggestions for continual improvement
- Support all levels of users, including executive support
- Act as Team Lead for other Technical Support Staff
Requirements
- Bachelor's degree in Information Technology or Computer Science
- A , Network , and/or Microsoft Certified Professional
- 5 years in IT support
- Mac and iOS experience
- Flexibility to work evenings (and weekends if necessary)
- Willingness to submit to drug and background screenings
- Extensive application support experience with Office365, Azure, Microsoft Office, Adobe Creative Cloud, Mimecast, Active Directory, TeamViewer, Virtualization, Multi-Factor Authentication tools, and Jira
- Working knowledge of a range of diagnostic utilities
- Familiarity with the fundamental principles of ITIL
Full Benefits, Including:
- 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
- Medical, dental, vision, long-term disability, and life insurance
- Generous 401(k) with up to 6% employer match
Our parent company is currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to more than 50 clinical service areas over the next 12-24 months. Listed by Inc. magazine as the 5th fastest-growing private company in the U.S., we are focused on opening new clinics and remaining self-funded without private equity investment.
ABA Centers of Pennsylvania participates in the U.S. Department of Homeland Security E-Verify program.
Recruiter ID:
Salary : $60,000 - $80,000
