What are the responsibilities and job description for the Bilingual Client Relations Associate position at Abacus Credit Counseling?
NOTE: This position is open to North Carolina residents only.
We are looking for a Bilingual Client Relations Associate who enjoys helping people!
As a Client Relations Associate, you’ll play a vital role in interacting with and supporting clients over the phone and online chat as they complete our budget and debt counseling course. We’re looking for individuals who can effectively explain details about the course, answer questions, and lead clients through the process, with a positive and helpful approach. We’ll provide the necessary financial basics you’ll need to work with clients.
The current position is full-time, for 40 hours per week. The schedule includes a shift every Saturday.
The company is headquartered in Los Angeles, CA, but our client relations associates work from home. This is a work-from-home position. A quiet working environment is required.
Responsibilities:
- Provide outstanding support to Abacus clients
- Resolve inbound requests via phone, online chat and email
- Explain technical issues to clients in a way they can understand
- Use internal tracking tools to manage client issues
Qualifications:
- Fluent in Spanish (speaking and writing)
- 1 year experience in client service, retail or educational role preferred
- Bachelor's degree preferred
- Strong written and verbal communication skills
- Well organized and able to multi-task
- Able to work independently and as a team player
- Must be able to work Saturdays
Pay:
- $18/hour
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Work from home
Shift:
- 8 hour shift
Application Question(s):
- Are you fluent in Spanish?
Location:
- North Carolina (Required)
Work Location: Remote
Salary : $18
