What are the responsibilities and job description for the PC Build Technician position at Abacus Group LLC?

Job Description

Job Summary :

We are seeking a highly motivated and detail-oriented PC Build Technician to contribute to our dynamic team. In this critical role, you'll directly contribute to client satisfaction by crafting high-performance PCs that meet their specific needs. You'll leverage your technical expertise and problem-solving skills to ensure efficient, accurate assembly, upholding Abacus' industry-leading standards.

Responsibilities (including, but not limited to the following) :

Build and configure client PCs using the Abacus standard PC build and procurement process.
Manage and maintain inventory systems for internal hardware, ensuring accurate tracking and data integrity.
Collaborate with the Procurement Team to receive, tag, and track incoming IT equipment.
Initiate requests for hardware restocking to maintain optimal internal inventory levels.
Utilize ConnectWise ticketing system to manage PC build times and meet daily service level agreements (SLAs).
Work with PC imaging and pre-built PC build scripts when applicable, streamlining the build process.
Adhere to Abacus PC build checklists and any custom client checklists
Provide daily and weekly status updates to the PC Build Manager, including completed tickets, deployed machines, and estimated upcoming workload to facilitate proactive planning.
Collaborate with engineering to explore scripting and RMM (Remote Monitoring and Management) tools for process automation, fostering continuous improvement.
Work collaboratively with teammates to identify and implement improvements to PC build and procurement workflows, optimizing efficiency.
Safely lift and maneuver computer hardware weighing up to 25 lbs, adhering to safety protocols.
Schedule and prepare hardware for courier or FedEx delivery, ensuring timely and secure shipment.
Report to our Frisco office Monday – Friday

Skills :

Basic understanding of PC hardware components and assembly processes.

Proficiency with Windows operating system installation and configuration.

Working knowledge of basic desktop and network troubleshooting principles (BSOD, IPConfig, Active Directory concepts).

Excellent communication (written and verbal), organizational, and time management skills.

Ability to independently troubleshoot and resolve hardware issues (video cards, USB devices, and drivers).

Familiarity with core Microsoft Office applications (Excel, Outlook, Word, PowerPoint) and Microsoft cloud services (Office 365, Intune, AzureAD)

Ability to work effectively in a fast-paced environment, prioritizing and meeting deadlines consistently.

Strong attention to detail and a commitment to high-quality PC builds, ensuring client satisfaction.

Ability to collaborate effectively with colleagues and manage resources efficiently.

Qualifications :

High school diploma or equivalent.

Basic understanding and experience with PC support.

Proficiency in installing Windows software, applications, antivirus solutions, and security patches.

Professional appearance and behavior, including punctuality

Benefits of Working for Abacus :

Competitive salary and benefits package, including medical, dental, vision, 401(k) retirement savings plan

Opportunities for professional development and skill advancement through ongoing education and training programs.

Positive and collaborative work environment that values teamwork and innovation.

Exposure to a diverse range of technologies and industry best practices.

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