What are the responsibilities and job description for the Installation Coordinator - Austin position at Abacus Plumbing, Air Conditioning and Electrical?
Overview
Abacus Austin is currently seeking Installation Coordinators to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Installation Coordinators are an integral part of our team as they are one of the first impressions of our company to our customers by scheduling service appointments, ensuring our schedules are big properly managed, calling to confirm appointments and processing many different types of paperwork. Successful candidates will have high attention to detail, the ability to multi-task and be highly organized.
What’s In It For Me?
- Market Value Compensation
- PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
Responsibilities
What Will I Do?
- Schedule installation appointments for all locations via phone and email
- Create purchase orders for equipment and coordinate delivery as needed
- Order permits and handle permitting issues
- Call customers to confirm service appointments
- Ensure service appointments are filled each day by continuously reviewing the schedule and maintaining flexible client lists
- Reassign and reschedule service appointments as needed to drive revenue generation
- Coordinate with vendors and subcontractors on scheduling changes
- Provide field support with paperwork processing as needed
- Work with install Managers to address scheduling bottlenecks or issues
- Create nightly production reports
Qualifications
Do I have What it Takes?
- High School Diploma or GED
- 2 years experience in Office Administration, Appointment Scheduling or Dispatch
- Excellent organizational skills
- Advanced Microsoft Excel skills
- Understanding of local permitting requirements highly desired
- Experience with Service Titan a plus
- Ability to balance multiple priorities at one time
- Experience working with customers and providing outstanding service
- Flexibility with evening and weekend work hours as needed
