What are the responsibilities and job description for the Plumbing Service Manager position at Abacus Plumbing, Air Conditioning and Electrical?
Overview
Abacus Austin is currently seeking a Plumbing Service Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. To ensure the upmost experience for our clients and performance from your team our Plumbing Managers will spend half of their time in office and the other half in the field. We equip all of our managers with all of the latest technology to be successful no matter where their office may be at the moment.”
What’s In It For Me?
- Great compensation packages
- Annualized Bonus Plan
- ATTAINABLE Weekly & Monthly Bonuses
- Flexible Paid-Time Off Plan (PTO)
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan available with company match
- Company paid or shared cost supplemental insurance coverage options
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
- Home Life Balance
- Relocation Assistance available
- Working with an organization that holds an outstanding National Presence and Nationwide opportunity
- Service & Management skill resources such as Nexstar
- Regular skill and process development sessions with industry leading organizations
Responsibilities
What Will I Do?
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- Meet regularly with your team (weekly is preferred) to address issues/challenges, give information and build the team.
- Monitor the sales performance of your team and identify coaching/training needs as necessary.
- Monitor call-backs, perform “root-cause” analysis and identify weaknesses in job performance to coach/train team on efficiency and effectiveness.
- Work with the designated dispatcher to set the “job board” daily based on technician capabilities, etc.
- Review work orders daily checking for efficiency, materials usage and reasonableness of work performed. Manage material purchases from internal and external suppliers.
- Work with plumbing operations manager to identify, establish, and carry out all training needs for the group.
- Monitor and evaluate the overall morale of the team. Propose team-building events and help to identify solutions for greater morale and team retention.
- Monitor and manage overtime hours of the assigned team, approving timesheets weekly. Calculate technician bonuses and spiffs.
- Perform all coaching, counseling, and disciplinary actions with the guidance of the Plumbing Operations Manager and Human Resources.
- Identify recruiting needs and work with Human Resources to recruit and screen team members.
- Ride along with technicians on service calls, estimates, and conduct site visits for quality assurance.
- Address and resolve customer issues same day.
- Be available to your team for coaching/discussion at all times, provide technical support.
- Inspect technicians and vehicles regularly for appearance and cleanliness.
- Participate in management on-call rotations (shared responsibility).
Qualifications
Do I have What it Takes?
- High School Diploma or equivalent; Bachelor's Degree preferred
- Plumbing License preferred
- An in-depth knowledge of plumbing systems.
- Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
- Ability to build business in the private sector, as well as the public sector
- Experience and knowledge of Plumbing and Process systems for residential and commercial dwellings
- Have an understanding of general Plumbing design with have an overall general knowledge of Plumbing material costs
- Positive energy and enthusiasm to drive sales and company growth
- Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
