What are the responsibilities and job description for the Automotive Service Advisor position at Abacus Service Corporation?
This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair. The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner. It also provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing. This position adjusts and approves claims for payment and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. The function ensures that is up-to-date to handle a smooth and accurate claim process to avoid unnecessary rejections and also review claims that fail edits. Finally, this role tracks warranty trends, trains dealer staff, new corporate employees and field employees regarding
Warranty Policy and Procedures, and as it pertains to Claims Adjusting.
Job Type: Contract
Pay: $26.74 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Auburn Hills, MI 48326 (Required)
Work Location: In person
Salary : $27
