What are the responsibilities and job description for the Customer Account Representative position at Abacus Service Corporation?
Job Summary
We are seeking a dedicated and proactive Customer Service Account Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to analyze client inquiries to deliver tailored solutions.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
- Provide accurate information regarding products and services while addressing any concerns or issues raised by clients.
- Perform data entry tasks accurately to maintain up-to-date client records and account information.
- Analyze customer feedback and inquiries to identify trends and areas for improvement in service delivery.
- Collaborate with other departments to resolve complex issues and enhance the overall customer experience.
- Maintain professionalism in all interactions, demonstrating excellent phone etiquette and communication skills.
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Skills
- Strong verbal and written communication skills in English; proficiency
- Proven experience in customer service roles, preferably within a call center environment.
- Ability to perform data entry tasks with attention to detail and accuracy.
- Exceptional analytical skills to assess client needs and provide appropriate solutions.
- Familiarity with client services principles and practices.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving skills with a focus on delivering results.
Join us in creating outstanding experiences for our clients while developing your career in customer service!
Job Type: Contract
Pay: $27.00 per hour
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Providence, RI 02912 (Preferred)
Work Location: In person
Salary : $27
