What are the responsibilities and job description for the Customer Service Rep position at Abacus Service Corporation?
Skills
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Education / Persona
No record(s) found.
Job Description & Requirements
Job Type : Recruited
Number of Positions :
System Location :
Client Corporation-2063
Created Date : 1 / 10 / 2025
Job Title : Customer Service Rep
CWR Type : Reason :
Overload
Qualifications : Responsibilities :
PRIMARY RESPONSIBILITIES Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Comments / Special Instructions
Attached Documentation :
Customer Service Representative
Description
Provide ongoing customer service support in an agriculturally based business. Responsible for order processing from receipt of order, delivery of goods and invoicing. Primary tasks include heavy use of SAP for order management and building / maintaining customer relationships.
Specific tasks and responsibilities include :
- Order entry and maintenance in SAP
- Planning, reviewing, scheduling and booking, and releasing orders for shipment
- Order issue management
- Manage order plan and coordination with warehouse to ensure customer requested delivery dates are met
- Preparing and dispatching shipping documents and associated record keeping
- Provide consistent quality service and act as a liaison for customers to service providers.
Requestor & Work Location
Requested by : N / A
Alternate : N / A
Report To : N / A
Phone : N / A Ext. : N / A
Travel Required : How Much Travel?
Report To Manager's Office Address
2 T.W.Alexander Drive BOX 12014, Research Triangle Park, NC 27709 United States
Start Date : 2 / 3 / 2025
Work Days : End Date :
1 / 30 / 2026
Start Time : 8 : 00 AM
Total Reg Hours : 45.00
End Time : 5 : 00 PM
Overtime Required : Lunch Time :
No lunch
Exempt : Open Bid :
Qualifications :
