What are the responsibilities and job description for the Customer Service Representative position at Abacus Service Corporation?
Assignment View Sector State of AZ Contract Number CTR060284 Contractor's Work Location Casa Grande - 555 W Main Avenue Position Title Customer Service Representative Labor Category Business Operations Job Category Administrative Number of Positions 1 Job Level 1 Submittal allowed per staffing agency 2 Priority URGENT Submittals allowed for this Requisition Assignment Type Temporary Driving Required? No Is a Fingerprint Clearance Card (FPCC) Required? Yes If Driving is Required, an MVR is required N/A Is this role located on-site, hybrid, or remote? On-Site Work Location Address 555 W Main Avenue, Casa Grande, AZ, 85122 Assignment Details Target Start Date 12/02/2024 Target End Date 12/02/2025 Shift 1st Shift Work Schedule Standard Tentative Shift Start Time 8:00 AM Tentative Shift End Time 5:00 PM Staffing Agency NTE (Not-to-Exceed) Bill Rate Rate Unit Hour Estimated Regular Hours/Week 40.00 OT Expected No Travel Required No Estimated OT Hours/Week Travel % Travel Description(Domestic/International) Security Clearance None Position Details Drug Screen Yes Background Checks Yes Position Description Greet clients/public and assess purpose of office visit. Make referrals for DES and community resources. Assist clients to prepare for the application process, Register application and check for prior client history in AZCCATS, Manage a high volume of incoming calls. Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process. Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures. Skills Required Computer skills, customer service skills, critical thinking skills Skills Preferred Computer skills, customer service skills, critical thinking skills Experience Required Minimum 1 year consecutive customer service Experience Preferred Minimum 1 year consecutive customer service Education Required None Education Preferred None Additional Information Location: 555 W Main Avenue, Casa Grande, AZ 85122 Level 1 AZ Fingerprint Clearance Card issued pursuant to Arizona Revised Statute 41- 2758.07 ARS 41-1969 Information technology personnel and DCS employees and contractors with access to federal tax information; ARS 41-1758.07 fingerprint clearance card; definition; A.R.S. 8-804 Central registry; notification; definition; A.R.S. 46-459 Adult protective services registry; Arizona Administrative Code R2-10-207.12 Statewide Motor Vehicle Safety Policy; DES 1-07-26 & DES 1- 07-26-01 Arizona Administrative Code. Interview Info: Virtual, 10-30 minutes, no skills test during interview. Read broadcast notes
Salary : $15 - $21
