What are the responsibilities and job description for the Customer Service Representative position at Abacus Service Corporation?
Overview
We are seeking a dedicated and enthusiastic Customer Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that every customer interaction is positive and productive. You will play a crucial role in fostering customer relationships and enhancing their overall experience with our brand.
Responsibilities
- Deliver outstanding customer service by addressing inquiries and resolving issues promptly and effectively.
- Collaborate with sales teams to identify customer needs and provide tailored solutions.
- Communicate clearly and professionally with customers via phone, email, or chat.
- Analyze customer feedback to improve service delivery and enhance customer satisfaction.
- Support customers in navigating our products and services, ensuring they receive the best possible experience.
- Maintain accurate records of customer interactions in the call center system.
- Assist in training new team members on best practices in customer support.
Experience
- Proven experience in a customer service or support role, preferably within a call center environment.
- Strong collaboration skills with the ability to work effectively as part of a team.
- Excellent verbal and written communication skills in English; bilingual or multilingual abilities are highly desirable.
- Proficient in analyzing information to resolve problems efficiently.
- A commitment to providing high-quality customer service and support.
- Familiarity with CRM systems or similar software is a plus.
Join us as a Customer Specialist where your skills will contribute to creating memorable experiences for our customers!
Job Type: Contract
Pay: $23.00 per hour
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $23
