What are the responsibilities and job description for the Helpdesk/ Technical Support Consultant position at Abacus Service Corporation?
Job Details
Position : Helpdesk / Technical Support Consultant
Location : Kissimmee , FL
Position id : PR717458-R137850
Client : State of FL
4 Scope of Services
Provide direct supervisory and administrative oversight and direction to staff that coordinate and direct information technology activities in the Corridors Program Office.
5 Education
High School diploma or equivalent.
6 Experience
5 to 10 years of IT work experience.
7 Primary Job Duties/ Tasks
The duties of this position can be broad and may include
Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work.
Assisting with troubleshooting computer systems and related software.
Learning about and providing technical assistance and routine maintenance of specialized software applications.
Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
Performing advanced troubleshooting to determine cause of problems.
Installing, configuring, and providing support for Service Desk tickets, as assigned.
Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
8 Job Specific Knowledge, Skills, and Abilities (KSAs)
1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment 2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments 3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware 4. Ability to do advanced troubleshooting on various manufacturers of computers 5. Ability to plan, organize, manage and track projects and staff 6. Ability to communicate effectively both verbally and in writing 7. Ability to read, understand, and comply with the department's policies
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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