What are the responsibilities and job description for the HR Customer Service Representative position at Abacus Service Corporation?
JOB DESCRIPTION
Provide outstanding customer service by serving as the point of contact for intermediate level employee and student inquiries through in person, phone, or email at the HR Service Center. Responsible for assisting new hires, including faculty, staff, and student workers, in onboarding business processes, and ensuring the associated HR data is complete, accurate, and compliant.
Supporting actions:
· Provide the Brown community with information about and assistance with: HR policies and procedures, benefits, payroll, and Workday self-service assistance.
· Evaluate and resolve simple to complex issues, using relatively thorough knowledge of functional areas' policies and procedures, systems, and internal processes. With the goal being to answer the question or resolve the issue at the first initial contact.
· Escalate high-level inquiries and issues by engaging with, and assisting, the appropriate functional area specialists.
· Maintain working knowledge of payroll processing and schedules. Including payroll processes related to non-US citizens.
· Ensure the onboarding process in Workday is completed and correct for all new hires
· Review, and approve as needed, all Workday business processes related to onboarding and HR core data for all students, staff and faculty.
· Ensure employee and student worker records are complete and accurate, and employment processes are effectively launched and tracked.
· Adhere to the federal Form I-9 regulations and processes.
Job Types: Contract, Temporary
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: On the road
Salary : $22 - $25
