Project Coordinator - R00180016

Engagement Type : Contract

Short Description : Project Coordinator

Customer Resource Center (CRC), Murfreesboro TN

On site / wk and will increase to / wk (W,Th) in April

hrs within the hrs of am - pm

Complete Description :

Job Summary

Supports day-to-day technical questions from various teams within Consumer Affairs and explains information in terms that would help with case progression. Manages internal mailbox to filter needed technical information to Consumer Affairs related to various recalls and / or campaigns. Acts as internal consultant providing technical expertise on all Nissan / INFINITI vehicles.

B. Job Responsibilities

Maintains full knowledge of business-specific technical knowledge.

Conducts internal user interviews in order to develop creative and effective solutions to meet business needs.

Collaborates with internal customers, vendors, industry consultants, and department management to support technical needs.

Identifies and obtains resources necessary to successfully facilitate technical training.

Effectively communicates technical knowledge and updates to department, senior management and others as needed.

Monitors and provides recommended solutions for consumer affairs cases that are created and have a recent warranty denial

Manages the ECW hotline for dealer claims questions that come through the designated -

Attends the engineering meetings to have the most recent countermeasure information for vehicle concerns that may arise

Develops business relationships and integrates activities with business units and other departments to ensure the successful implementation and support of technical projects.

As necessary, performs other related duties of which the above are representative.

• Job Knowledge and Skills :

Knowledge of relevant business processes and systems, and of applicable technical software.

Strong communication skills including demonstrated ability to coordinate tasks, influence relationships, and manage time to meet customer / client needs.

Strong analytical and decision-making skills. Strong organizational, oral, written and presentation skills.

At least five years professional experience in a technical / automotive setting. Can be dealership including technician, service writer, etc.

Bachelor's degree desirable but not required.

Thorough computer knowledge such as word processor, spreadsheet, other PC applications, or mainframe applications to resolve complex problems in day-to-day situations.

Occasional day or overnight travel may be required - minimal.

Skill Required / Desired Amount of Experience Bachelor's degree desirable but not required. HS diploma or GED required Required At least five years professional experience in a technical / automotive setting. Can be dealership including technician, service writer, etc Required