Service Center Technician

TECHNICAL SKILLS

Must Have

LOCATION INFORMATION USA - WA - Seattle - Upland Upland Drive

Seattle Washington -

JOB SUMMARY

Job Description

Hours : hours a week, Monday to Friday

Work schedule : Monday-Friday from : – : pm

Dress code : Steel toe boots / shoes, hard hat, safety glasses, work gloves, no loose-fitting clothing.

SUMMARY :

The Service Center Technician will provide technical support to customers over the phone and in person, troubleshooting to resolve questions and concerns. The technician will collaborate with subject matter experts within the company to resolve customer issues, service product, and conduct training classes at customer locations worldwide and in the Tukwila location.

The ideal candidate must be a self-starter, willingness to learn, must have great people skills, charismatic, excellent communication skills and focused on the customer experience. Must be fluent in English. Responsible for handling product support calls, guiding callers through problem resolution.

ESSENTIAL FUNCTIONS :

• Actively listen to and enable customers with solutions to common problems.
• Provides hands-on technical service to equipment and accessories designed and manufactured by SafeWorks.
• Performs demonstrations and instructs customers in the safe operation of the equipment.
• Ability to travel -% of the time globally.

EDUCATION :

• High school diploma or equivalent

WORK EXPERIENCE :

• At least two years of directly related customer-facing product support and troubleshooting experience for a manufacturer of electromechanical equipment.
• Electrical troubleshooting skills and ability to read schematics. Must have a demonstrated ability to logically lead customers through technical problem-solving events.
• Have demonstrated stand-up presentation skills in front of small to large audiences.

KNOWLEDGE & SKILLS :

• Safety first attitude.
• Must be able to lift lbs. and carry for short durations.
• Safely climb and work on ladders of various heights for prolonged periods.
• Good verbal and written communication skills.
• Computer experience needed.
• Ability to adapt to changing priorities in a fast-paced environment.
• Positive attitude, self-motivated.
• The use of basic hand tools screw drivers, drills, wrenches, wire crimpers, wire strippers.
• Use of multimeter and electronic soldering preferred.

Documents

No Attachments are added yet