What are the responsibilities and job description for the Techline Specialist - R00180253 position at Abacus Service Corporation?
Job Description
Job Description
Engagement Type : Contract
Short Description :
Field Quality Center (FQC) Smyrna, TN
On-site 4 days / wk 1 day remote 7am - 4pm Central time
Work about every 6th Saturday from 8am - 2pm
Prefer local candidate, but could relocate
Complete Description :
Replies to TECH LINE cases via email or phone, and / or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
Job Functions
Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
As necessary, performs other related duties of which the above are representative.
Minimum Qualifications
Job Knowledge and Skill : Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
Experience : 2-4 or more years of increasingly responsible administrative experience, plus one or more years of directly related professional level experience.
Education : AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician.
Computer Skills : Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better. to TECH LINE cases via email or phone, and / or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation.
IMPORTANT INTERVIEW INFORMATION
Nissan schedules the interviews
3 step process 1 st is one hour, then 2 nd interview is 2 hour technical assessment, 3 rd is 6-7 hours
Additional information from Kick off Call
Answer 6 -15 calls per day when they are new, will send 20-30 emails on a busy day
They communicate with dealership with wearable device with camera ,phone, email, screen share with PC
About 30 specialists in the room
Look for some dealership experience, or auto repair experience will mean a lot more than a technical school.
Looking for a generalist from any auto dealer
If they don't know EV's they will learn when they get there
Skill Required / Desired Amount of Experience AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training., or ASE Master Cert Highly desired High school diploma or GED Required Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 3 Required MVR Required for selected candidate Required
