What are the responsibilities and job description for the Sea Customer Care Specialist position at Abacus Solution Group?
We are seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Sea Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.
Responsibilities :
- Client Communication : Serve as the main contact for customer inquiries, providing information on air logistics services.
- Shipment Coordination : Monitor and manage air shipments, ensuring timely and accurate delivery.
- Issue Resolution : Address and resolve shipment discrepancies or issues promptly.
- Documentation : Prepare and process necessary shipping and customs documentation.
- Coordination : Collaborate with internal teams and external partners to ensure smooth logistics operations.
- Data Management : Maintain accurate records of shipments and update relevant systems with current information.
Qualifications :
