What are the responsibilities and job description for the WMS System Analyst position at Abacus Solution Group?
In this role, you will be the primary system support between IT, regional operations management, and shop floor users as it relates to order, SKU, location management, system troubleshooting / support, and issue escalation of warehouse-related system issues. As a 3PL provider, we will count on your information systems knowledge to help drive system efficiency for our warehouse.
Your Responsibilities
- You will be the primary support for local site system operational issues
- Basic troubleshooting of order and stock management issues
- Work with users on preventative action based on your findings
- Support with ticket creation, issue escalation, and follow-up
- Warehouse (location) and customer (article) maintenance
- Identification of process changes that will impact system documentation
- Local user training as possible
- Hardware troubleshooting such as printers, RF guns, and network
- Supporting release management activities by testing new functionality, verifying document changes, and more
- Support of local users regarding coordinating reporting requirements
- Participating in training led by the IT team to be able to provide the first level of support
Your Skills and Experiences
