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Customer Service Clerk I

Abacus
Chesapeake, VA Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/7/2025

Job Title : City of Chesapeake Public Utilities - Customer Service Clerk

Job location : 306 Cedar Road, City Hall Building, Chesapeake, VA 23322

Schedule : Monday - Friday 8 : 00 a.m. to 5 p.m. (occasional overtime)

Pay Rate : $15.73 / hr.

General Description :

Seeking a highly motivated customer service-oriented individual to assist customers with water and sewer accounts as

well as delinquent accounts. Interpersonal skills include positive interaction with co-workers and customers via

telephone, internet and in person. The ability to stay calm under pressure and provide exceptional customer service is

also required.

Job duties :

  • Assists and effectively communicates with utility customers.
  • Prepares work orders for new service and termination of service; conduct in-depth review of meter readings,

water consumption, and their corresponding bill details.

  • Duties also include the review of adjustments and performance of mathematical computations with accuracy.
  • Answers an average of 60 telephone calls per day, accepts payments in forms of cash, checks and money order,

    • files paperwork and balances cash drawer with 100% accuracy.

  • Embraces the city's C.A.R.E. (Courteous, Attentive, Responsive and Empowered) standards.
  • Apply knowledge of principles and processes for providing customers and personal services to the public.
  • Maintain professional attitude when dealing with irate, angry customers.
  • Follow all guidelines and policies.
  • Answer questions from employees or the public in person and on the telephone.
  • Operate computer screening systems.
  • Resolve client or public complaints by directing calls to appropriate program area.
  • Follow city telephone standards.
  • Communicate & liaise verbally between clients / workers / public / professionals and relevant staff and interpret

    • and respond clearly and effectively to spoken requests over the phone and to verbal instructions.

  • Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties

    • described or less. Individual assignments will be determined by the supervisor based on current workloads and

    department needs.

    Education / Experience

  • Must have previous customer service experience.
  • Must be able to present themselves in a professional manner.
  • Must have experience working in a professional office.
  • Must have multi-line telephone experience.

    • Apply Today - Gain Access to Immediate Employment Opportunities!

    Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.

    Why Abacus?

  • Competitive Pay Rates
  • Excellent Culture
  • Meaningful Employment
  • Potential for Growth

    • When you apply, your experience may be considered across business verticals :

  • Abacus Staffing - Multi-Client General Staffing
  • Abacus Solution Group - Professional Placement
  • Harrison Richard Group - Accounting & Finance
  • Abacus Security Services

    • Employment opportunities include a wide range of placement options : project-based, temporary to permanent hire, part-time, contract-basis, direct hire and on-demand placement.

    Ideal Candidate will possess :

  • Minimum of 6 months experience in this position
  • Flexibility to align your experience with a broad range of assignments
  • Meet physical, aptitude, educational and minimum experience criteria

    • Salary : $16

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