Customer Service Vehicle Title

The Title Service Representative is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Review queues, determine and pursue effective follow up steps to ensure receipt of title documents.
• Review title documents to determine if a correction is warranted and process necessary correction.
• Release leased or retail title documents per state and client guidelines.
• Contacting clients by phone or e-mail.
• Receiving incoming calls from clients, dealers and customers and respond as necessary.
• Process incoming title related work received either by client request, department notification, or incoming mail and/or FedEx.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• High school diploma or equivalency.
• Accurate keying skills and ability to speak clearly.
• Mastered knowledge of Title Service functions.
• Customer service experience.
• Experience with vehicle titles, DMVs ,or auto dealers.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Reading comprehension.
• Mastery of the English language, both written and verbal.
• Familiarity with use of computer.
• Strong attention to detail.
• Ability to meet deadlines.
• Ability to comprehend and follow written and verbal instruction.
• Ability to analyze data and note exceptions needing resolution.
• Good interpersonal skills and ability to work well with people throughout the organization.
• Ability to perform under minimal supervision.

Job Types: Full-time, Contract

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Hunt Valley, MD 21031 (Required)

Ability to Relocate:

• Hunt Valley, MD 21031: Relocate before starting work (Required)

Work Location: In person