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Customer Service Vehicle Title

Abacus
Cockeysville, MD Full Time
POSTED ON 2/26/2025
AVAILABLE BEFORE 5/23/2025

Job Description

Job Description

The Title Service Representative is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Review queues, determine and pursue effective follow up steps to ensure receipt of title documents.
  • Review title documents to determine if a correction is warranted and process necessary correction.
  • Release leased or retail title documents per state and client guidelines.
  • Contacting clients by phone or e-mail.
  • Receiving incoming calls from clients, dealers and customers and respond as necessary.
  • Process incoming title related work received either by client request, department notification, or incoming mail and / or FedEx.

BASIC  AND PREFERRED  QUALIFICATIONS (EDUCATION AND EXPERIENCE)

  • High school diploma or equivalency.
  • Accurate keying skills and ability to speak clearly.
  • Mastered knowledge of Title Service functions.
  • Customer service experience.
  • Experience with vehicle titles, DMVs ,or auto dealers.

    • MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

  • Reading comprehension.
  • Mastery of the English language, both written and verbal.
  • Familiarity with use of computer.
  • Strong attention to detail.
  • Ability to meet deadlines.
  • Ability to comprehend and follow written and verbal instruction.
  • Ability to analyze data and note exceptions needing resolution.
  • Good interpersonal skills and ability to work well with people throughout the organization.
  • Ability to perform under minimal supervision.

    • Job Types : Full-time, Contract

    Pay : $17.50 per hour

    Expected hours : 40 per week

    Benefits :

  • Dental insurance
  • Health insurance
  • Vision insurance

    • Schedule :

  • 8 hour shift
  • Day shift

    • Ability to Commute :

  • Hunt Valley, MD 21031 (Required)

    • Ability to Relocate :

  • Hunt Valley, MD 21031 : Relocate before starting work (Required)

    • Work Location : In person

    Company Description

    Abacus is a leading provider of comprehensive employment / placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure, and outstanding customer service to a workforce of more than 20,000, nationally.

    Company Description

    Abacus is a leading provider of comprehensive employment / placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure, and outstanding customer service to a workforce of more than 20,000, nationally.

    Salary : $18

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