What are the responsibilities and job description for the Product Support Representative position at Abacus?
JOB ID : 1661 (Open Positions - 1 )
- Company Name
- BrandSafway
- Job Site
- Onsite
- Job Category
- Administrative / Clerical
- Date Range
- Jan 27, 2025 - Apr 28, 2025
- Hire Type
- Contractor
- Contract Type
- Contract Only
- Pay Type
- Hourly
- Standard Hours Per Week
- 40.00
- Exemption Status
- Non-Exempt
TECHNICAL SKILLS
Must Have
LOCATION INFORMATION
USA - WA - Seattle - 365 Upland
365 Upland Drive
Seattle Washington 98188-3802
JOB SUMMARY
SUMMARY : The Product Support ...
JOB DESCRIPTION
26 / HR pay
Hours : 40 hours a week, Monday to Friday
Work Schedule : Monday - Friday from 07 : 00 - 3 : 30 pm
Dress Code : Steel toe boots / shoes, hard hat, safety glasses, work gloves, no loose fitting clothing.
SUMMARY :
The Product Support Technician provides technical support to customers over the phone and in person, troubleshooting to resolve questions and concerns. The technician will collaborate with subject matter experts within the company to resolve customer issues, service product and conduct training classes at customer locations worldwide and in the Tukwila location.
The ideal candidate must be a self-started, willingness to learn, must have great people skills, charismatic, excellent communication skills and focused on the customer experience. Must be fluent in English and Spanish. Responsible for handling product support calls, guiding callers through problem resolution.
ESSENTIAL FUNCTIONS :
EDUCATION :
WORK EXPERIENCE :
KNOWLEDGE AND SKILLS :
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to stand for continuous periods of time, walk, have clarity of vision, talk, and hear. The employee is required to use hands to finger, handle, or feel. The employee is occasionally required to walk, lift items up to 75 pounds and reach with hands and arms.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work environment frequently includes outdoor weather conditions. The noise level in the work environment is usually moderate to loud. Job exposes employee to slight risk of electric shock, fumes, vibration, and air-borne particles.
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Salary : $26
