What are the responsibilities and job description for the Regional Operations Director position at Abadie Veterinary Hospital?

Reporting to the Vice President of Operations, the Regional Operations Director (ROD) is responsible for providing operational leadership for their assigned portfolio of hospitals. They will lead by creating strong relationships with their hospital teams. The ROD balances the need to support each hospital’s unique culture and also foster an environment of continuous improvement and creativity. Hospital Managers will report directly to the Regional Operations Director.

General Operational Responsibilities :

Team

Hire, develop, motivate and hold accountable a team of 15-20 Hospital Managers
Engage and develop relationships with DVM staff to support a high standard of care is being performed
Oversee day to day operations of an assigned portfolio of hospitals with full P&L responsibility
Partner effectively with Regional Medical Director(s) to ensure highest standards of medical quality, client satisfaction, team engagement and financial performance are met
Demonstrate SVP’s mission, vision and values to each hospital team
Assist the Hospital Managers in organizing their staff around key priorities and goals
Provide performance and coaching feedback to Hospital Managers in a timely manner
Ensure Hospital Managers have fully staffed teams by guiding them to select and retain the best talent who work at a high level with great care and respect for patients, providers, doctors, fellow employees and policies
Ensure the Hospital Managers and teams are compliant with all policies and procedures
Lead weekly Hospital Manager cascade calls and one-on-one touch bases with your direct reports
Develop an effective in-person visit cadence for your hospital teams (extensive travel averaging 60% of time)
Facilitate communication, teamwork and workflow with hospital team to support our doctors
Review monthly doctor and paraprofessional schedules created by Hospital Managers

Financial

Develop insights and recommendations based on supported data and analytics to drive optimal hospital performance

Achieve monthly and annual financial budgets

Interpret, explain and manage the P&L statements for a hospital providing specific coaching to the Hospital Managers to manage variable expenses

Effectively communicate and provide performance and operational feedback back to the executive team

Hospital Operations

Implementation and ensured execution of company-wide initiatives

Ensure each hospital’s physical condition and appearance is consistent with SVP operating standards

Ensure each hospital is compliant with OSHA and other applicable local, state and federal regulations

Act as lead resource for recently acquired hospital acquisitions to ensure a smooth and effective transition

Continuously identify opportunities to improve patient, client, staff and organizational outcomes

Act as a liaison between Headquarters in Birmingham and your portfolio of hospitals

Perform other duties as assigned

Bachelor's degree preferred

Minimum 5 years’ experience managing multi-site hospitals

Ability and adaptability to handle multiple projects and deadlines in a fast paced and evolving work environment

Strong organizational skills and detail oriented

Experience with managing budgets, delivering information from P&L statements and delivering strong results within a growth oriented organization

Exceptional written and oral presentation skills; ability to present concisely and with detail

Strong interpersonal and communication skills; experience in effectively communicating key data

Benefits

Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2023.

Online discount platform

Collaborative team of people who live out our WAG values (work together, amaze, grow)

Competitive salary

Health, dental vision insurance

401K with a company match

Life insurance, short-term disability, and telemedicine

Upward mobility and growth opportunities

Generous paid time off and company-wide holidays

Discounted veterinary care for your four-legged family members

An opportunity to make a valuable impact on over 400 veterinary hospitals nationwide

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Regional Operations Director

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