Field Service Supervisor

About ABARTA

Summary

The Field Service Supervisor manages a staff of Equipment Service personnel (technicians, equipment installers/Freestyle, Cooler Movers). Responsible for overseeing daily operations - managing schedules, coaching and developing a team, addressing issues, setting and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, review of report data to analyze results, and ability to enter data into our business systems. In addition, to managing the direct employees the supervisor is expected liaison with customers to respond to issues, seek feedback on performance, and look for ways to improve.

Responsibilities

• Provide leadership and guidance to the Field Ops team.
• Accountable for delivering the Field Service vision and strategy.
• Drive employee engagement and organizational health.
• Translate Company business data to monitor results.
• Coaching, motivating, developing talent.
• Enhance intellectual capital through training, rewarding, and retaining the best of the best complete employee documentation as needed.
• Improve productivity of the workforce through current technology enablement, training, process improvement, and identifying best practices (e.g., 5S & Lean methodology).
• Enhance customer relations.
• Follow established company Safety, Health, Environment, and Quality procedures and policies.
• Actively participate in Hazard Mitigation.
• Complete assigned Heath & Safety trainings.

Qualifications

• Must be 18 years of age.
• Must be eligible to work in the United States.
• High School Diploma required.
• Bachelor's Degree preferred.
• 5 years of Equipment Service experience.
• 2 years supervisory experience.
• Effective coaching/talent development.
• Ability to analyze and interpret spreadsheets/business data.
• Outlook/Excel proficiency.
• Good communication skills Preferred.

Additional Information