What are the responsibilities and job description for the Customer Care Representative position at ABATIX?
The Customer Care Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email and helps them find anything they need. The ideal candidate is a clear communicator, friendly and willing to go above and beyond to help our customers.
Pay Rate: $22 per hour
Job Description
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Pay Rate: $22 per hour
Job Description
- Assist customers in person, over the phone and via email
- Provide pricing and product information, process orders and provide delivery information
- Source and process special orders and direct shipments
- Stay current on product knowledge
- Resolve discrepancies regarding shipments, receipts or other transactions
- Recommend process improvements and new customer opportunities to supervisors
- Perform vendor relations and negotiations as needed
- 2 years of customer service experience
- Excellent verbal and written English language skills
- Computer literacy and ability to use spreadsheets and software with minimal supervision
- Strong customer service mindset
- High level of professionalism
- Ability to multitask in a fast-paced environment
- Motivation, dependability, punctuality and organization skills
- High school degree or GED certificate required
- You start earning PTO on Day 1 because we believe in your work/life balance
- We offer you choices in healthcare plans
- We are an ESOP which means if we make money - you make money!
- We match contributions to your401(k) plan because we believe in your financial future
- We give you additional Life Insurance at no cost to you
- We offer STD, LTD and additional insurances so you can make sure your family is secure
- We offer flexible spending accounts for medical and childcare expenses
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Salary : $22
