What are the responsibilities and job description for the Business Operations Manager position at Abb Holdings Inc?
Job Description
The Post-Sale Resolution Specialist will play a crucial role in supporting the accurate end-to-end resolution of post-sale customer requests. This involves resolving warranty products, customer complaints, and disputes in a timely manner to ensure customer satisfaction.
Key responsibilities include maintaining constant communication with customers and internal functions, coordinating internal departments to address customer inquiries, reviewing warranty requests, and assessing the validity of customer claims.
The ideal candidate will have a strong understanding of customer care resolution processes and basic knowledge of the electrical utility market. Experience with Salesforce is also desirable.
