Service Manager - Engineering Solutions

ELSE Regional Manager Americas

As a Service Manager - Engineering Solutions, you will implement our service strategy and drives service growth at the respective unit level. Our Service Manager leads the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. Your Responsibilities: * Creates and drives implementation of service strategy as a member of the management team. * Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses. * Executes service and sales channel strategy within their own area of responsibility. * Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration. * Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS). * Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility. * Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). * Runs the day-to-day service business to ensure profitable growth and improvement of service productivity. * Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction. * Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction. * Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

• Demonstrated ability to understand, follow, and lead within NFPA 70E standards
• Strong working knowledge of common engineering software such as SKM, AutoCAD, etc.
• Strong working knowledge of Lock-out/Tag-out, Arc Flash, and Infrared services and technologies is preferred
• Organization agility, demonstrating ability to influence across levels and functions of the organization
• Demonstrated ability to listen to and influence customer subject matter experts
• Demonstrated ability to build and lead a diverse, high-performing, remote team
• Must have demonstrated analytical/problem-solving, project management/task planning, engineering risk assessment, creativity/innovation, and technical leadership skills
• Executive presence including calm perseverance in challenging or frustrating circumstances
• Demonstrated decision making in the face of incomplete or ambiguous information
• Bachelor's degree in electrical engineering required; MBA or advanced degree in engineering preferred
• PE certification required
• Minimum 10 years of experience in an electrical safety and service-based organization within a highly technical environment
• Minimum 10 years of experience in a leadership role

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.