What are the responsibilities and job description for the Credit & Collections Specialist position at ABB OPTICAL Group?
Credit & Collections Specialist
JOB RESPONSIBILITIES
The Credit & Collections Specialist will protect and recover company receivables by monitoring accounts and collecting delinquent business to business accounts.
Essential Responsibilities include the following. Other duties and special projects may be assigned.
- Accounts Receivable and minimize bad debt expense
- Collects on business to business accounts
- Performs account reconciliations in order to resolve unidentified deductions or cash application issues
- Resolve any customer issues
- Negotiate with delinquent customers to set up payment plans
- Evaluate orders on credit hold to determine if orders should be released
- Evaluate and approve stock orders with extended payment terms before releasing
- Evaluate if delinquent accounts should be forwarded to a collection agency
- Analyze various collection reports daily that assist with the collection process
- Process customer credit card payments and ACH payments along with monitoring and resolving declines
- Issue ten-day demand letters if necessary
- Research and make decisions on finance charges and other disputed invoices within company guidelines
- Provide assistance to other departments and Associates as needed
- Provide training for new employees or processes
- Review progress of KPIs with management
- Answer inbound customer calls
Supervisory Responsibilities: None
QUALIFICATIONS
Required Qualifications
- High school diploma
- A minimum of two years with major business to business and credit and collections experience required
- General PC applications
- MS Office applications
- Experience with A/R systems
Desired Qualifications
- College degree in Accounting, Finance, or Business
- Credit experienced
- Bilingual (Spanish)
For US Candidates
The anticipated base pay range for this position is $24.00 to $25.22
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, eyewear discounts.
US employees are eligible for the following time off benefits:
- Vacation and/or Sick time
- Holiday pay
- Birthday PTO
Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HR@abboptical.com.
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Salary : $24 - $25
