What are the responsibilities and job description for the Field Service Specialist position at ABB?
Associate Field Service Technician - Demand
Achieve your career aspirations with ABB, where you can make a meaningful impact. We empower our employees to be part of a global community that drives sustainable solutions.
This role offers an excellent opportunity to execute service work as per work instructions and in accordance with ABB's standard processes, quality standards, and safety guidelines. You will deliver high-quality customer service, ensuring customer satisfaction.
The role involves performing entry-level field service tasks, identifying technical issues, and analyzing them through remote or on-site activities. You will prepare material lists needed for service activities and ensure all materials, parts, and equipment are available and of appropriate quality.
You will troubleshoot simple equipment failures and provide recommendations to prevent such issues in the future. This is a great chance to showcase your expertise and contribute to the success of the team.
Key Responsibilities:
- Executing first-time right approach with customers, ensuring jobs are completed on time and meeting quality standards.
- Troubleshooting simple equipment failures and providing recommendations for prevention.
- Preparing material lists for service activities and ensuring availability of necessary materials.
- Performing entry-level field service tasks and analyzing technical issues through remote or on-site activities.
Qualifications:
- High School Diploma or GED and 6 years of professional work experience required.
- Ability to travel approximately 80% as required.
- Experience with system network maintenance.
- Strong customer relationship building skills.
- Candidates must have a valid work authorization permitting them to work for ABB in the US.
About ABB:
The Energy Industries Division serves various industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation, and water. Our integrated solutions automate, digitalize, and electrify operations, supporting traditional industries in their decarbonization efforts. We help customers adapt and succeed in the rapidly changing global energy transition by harnessing data, machine learning, and artificial intelligence.
We value diversity and inclusion. Apply today for your next career step within ABB and explore how our solutions positively impact the world. #MyABBStory
