What are the responsibilities and job description for the Clinic Solutions Account Specialist position at Abbott?
The Opportunity
eScreen, Inc. is the largest technology-enabled Third-Party Administrator (TPA) in the country, providing employment drug screening and occupational health services (vision, audio, vaccinations, TB, titer, DOT / non-DOT Physicals, etc.) at our 5,800 occupational health clinics across the country through our web-based scheduling / result reporting software. eScreen, Inc. part of Abbott's Rapid Diagnostic Division. Our location in Kansas City, MO , currently has an opportunity for a Clinic Solutions Account Specialist . This seasoned Clinic Solutions Account Specialist will be responsible for managing our existing Channel partners to drive key strategic initiatives and new incremental growth
What You’ll Work On
Demonstrate drive to provide outstanding customer service with clear verbal and written communications
Answer phones, research questions, and document all customer interactions
Assisting with Creating new accounts, providing assistance with new and resetting the account, and providing access-related requests
Identify and interpret appropriate steps to resolve the need of the customer
Coordinate and resolve questions, inconsistencies, or missing information
Enter data into the computer following each action taken and enter necessary codes to represent the action
Make necessary corrections to information entered to ensure problem resolution
Deescalate the issues and provide satisfactory solutions
Flexibility to operate in several systems or platforms and balance tasks throughout the workday
Ability to multitask in handling customers on various reporting platforms
Fostering a customer service culture that strives for 100% customer satisfaction.
Required Qualifications
High School diploma
2-3 years’ customer service experience
Preferred Qualifications
Four-year degree from an accredited college or university is preferred
IT related customer service experience is strongly preferred
General knowledge of Occupational Health Services is a plus
Microsoft Office (Word, Excel)
Strong verbal and written communication skills
