What are the responsibilities and job description for the IT Site Support Technician II position at Abbott?
The Opportunity
This position works out of our Irving, TX location in the Business & Technology Services (BTS) division.
This role requires an understanding of IT Infrastructure technologies with general knowledge of networking (core and wireless), enterprise hosting, print services, and subject matter expertise in client services / end point support.
Responsible for Manufacturing IT site support at one or multiple sites; this role requires an understanding of key Quality Management System and Cybersecurity requirements and principles and will actively contribute to Business & Technology Services (BTS) project support and performance metrics analysis.
Should be able to work under minimal supervision and have excellent communication skills.
What You’ll Work On
Must be able to operate independently and in a team oriented, collaborative environment.
Maintains productive relationships with peers and management in IT and site leadership. May have responsibilities to work directly with business leadership.
May be responsible for overseeing vendor resources and supervising Abbott resources.
Strong communications skills with the ability to present technical ideas appropriately to customers with varying degrees of technical knowledge.
Highly responsive to site needs and capable of acting as the single point of contact to resolve complex-to-simple technology and operational challenges.
Higher level of decision making and / or specialized Endpoint troubleshooting expertise.
May include engineering tasks, business decisions / approvals, analysis and business / project planning, executive support services.
Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests.
Identify technical and process issues, trends, and recommend improvements.
Achieve a high level of customer satisfaction.
Comply with the desktop group practices and procedures.
May be required to provide on-call or after-hours support.
Required Qualifications
Strong knowledge of End User Computing technologies
Knowledge and use of ITIL management processes (e.g., change and incident management) and tools (e.g., ServiceNow)
Broad knowledge of IT Infrastructure technologies (e.g., Networking (core and wireless), Server Hosting and Storage, Directory Services)
Minimum 5 years experience supporting Manufacturing IT / OT environment
7 years IT work experience
