What are the responsibilities and job description for the Sr. Digital Health Solutions Consultant (West US) position at Abbott?

The Opportunity

This position works out remote in the Diagnostics Division.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Territory / Location

The territory covers the West United States.
Qualified candidates must be located near a metropolitan city airport.
Relocation assistance is not authorized for this position.

The Sr. Digital Health Solutions Consultant will help lead a team of Digital Health Solutions Consultants who will support Digital Health Solutions sales objectives by creating the technical design for these solutions to drive cost efficiencies, operational productivity and improve the quality of patient care delivery. He or she will be responsible for coaching, mentoring a broader team, as well as participating as an individual contributor to support the full portfolio of the Digital Health Solutions business. The Sr. Digital Health Solutions Consultant will work closely with a larger sales team consisting of Digital Health Solutions Executives, Enterprise Account Managers, dedicated sales Ambassadors, and technical specialists.

WHAT YOU’LL DO

Lead, mentor, coach and develop a team of (3) Digital Health Solution Consultants to support territory specific initiatives, tied to revenue growth, client retention and patient care improvement initiatives

Support informatics and digital health solution design (e.g., feasibility, technical requirements, clinical requirements, network diagrams, solution connectivity, workflow analysis ) for DHSE.

Will ensure his or her team drives client success initiatives throughout the sales process, ensures proper scope and handoff to the Digital Delivery Team, and helps manage the post deployment success of clients.

Will spend 75% of their time coaching the team and conducting workflow workshops at client sites and 25% of their time conducting client demonstrations.

Serve as an expert consultant in technical discussions of architecture and integration or articulation of the practical and operational details of informatics and Digital Health offerings.

Responsible for creating framework for data analysis, workflow assessments and insights to customer.

Responsible for creating tools (e.g., SOW) conducting solution demonstrations, performing workflow designs, and standardizing delivery.

Drive integration of Digital Health Solutions offerings into key customer objectives.

Articulate vision for improvement and diagnose technical issues or roadblocks in customer projects across executives and technical decision makers.

Share best practices related to efficiency and accuracy that promote functionality of the Digital Health Solution offerings while enhancing customer satisfaction and goal achievement.

Coordinates appropriate Abbott resources (e.g., Technical Solution Design, R&D, Operations, 3rd Party, Sales, Service / Implementation, Senior Leadership) to execute contracts sold by DHSE.

Responsibilities include assigning roles, expectations and timelines.

Work with Digital Health Solutions Executive and Core Lab Sales Team, during contract execution phase, to ensure proper sales to project management handoff occurs, client receives updated communication on project kickoff calls, and project resources are assigned

Facilitate the translation of what the sales team scoped within the SOW, delivered to the client, and expectations for installation with the COE team. Support Digital Health Solutions Project Management Team with updates to solution design (e.g., feasibility, technical requirements, network diagrams, solution connectivity) if needed

Serve as an expert consultant in overall AlinIQ workflow and solution discussions, ensuring client expectations are met post implementation, delivery, and acceptance from the client

Aid and act as a valuable resource in training programs designed to educate Abbott representatives in the value of AlinIQ within the diagnostic cycle.

Collaborate with marketing and Product Portfolio teams to deliver voice-of-customer feedback to further enhance AlinIQ solutions and offerings.

Acts as internal advocate for the customer and cultivates internal Abbott relationships to drive business objectives.

Be knowledgeable about laboratory workflow and practices, industry trends, changing market regulations and healthcare policy within defined customer segment.

Understand the impact on customers and their key care-abouts

Be able to tie the Patient Journey from diagnosis through discharge and how it affects how the Diagnostics Cycle is managed and helps to meet the need of the large C-Suite strategic vision for the health system

Will be the SME (Subject Matter Expert) in AlinIQ Software Solutions portfolio.

Required Qualifications

Bachelor's Degree

4 years selling or consulting experience

Preferred Qualification

Laboratory Diagnostics experience strongly preferred.

Understand workflow and workflow improvement

Strong understanding on how technology drives value in healthcare preferred.

Experience with building business on current accounts and creating new profitable accounts.

Understands IT technology within Hospital Environment.

Proficient in client facing solutions demonstrations and presentations

Ability to travel 60 to 70%

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Sr. Digital Health Solutions Consultant (West US)

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