What are the responsibilities and job description for the Technical Consultant - Cardiometabolic position at Abbott?
The Opportunity
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses. It brings together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions. The position of Technical Consultant is within our Cardiometabolic business. The Technical Consultant has primary responsibility for the LDX and Afinion products in the Abbott Rapid Diagnostics (ARDx) Cardiometabolic Business Unit.
The Technical Consultant manages the field-based technical service needs of ARDx in a defined geographical region. This includes performing in-services for identified products, making retention calls to end-user customers, building technical rapport with key customers, interacting with sales staff and distribution partners, and conducting evaluations and troubleshooting as required. This position is also responsible for retaining at-risk customers, maintaining established accounts, and contributing to the growth of existing accounts.
When not traveling, other responsibilities include maintaining a current understanding of the technical issues relevant to Abbott products and knowledge of current laboratory and Point-of-Care CLIA, CAP, COLA, and TJC testing requirements.
The position requires at least 50% travel and may average as much as 75% travel, occasionally with less than a week’s notice. Some weekend travel may be required.
This job description will be reviewed periodically and is subject to change by management.
What You'll Do :
- Establish relationships with end-user accounts in the territory. Assess training and support needs of each new and existing end-user customer. Decide on a suitable training style tailored to the account’s individual needs. Execute customized training.
- Assist Technical Support and the end user in troubleshooting all the assigned products.
- Assist with evaluations tailored to customer-specific requirements.
- Assist with accounts to ensure regulatory compliance and excellent laboratory practice.
- Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.
- Identify opportunities to upsell in an account. Take necessary steps to ensure up-selling occurs, e.g., product demonstration, training, and / or coordination with Sales staff / distribution partner representatives.
- Identify inactive ARDx accounts. Assess requirements to reactivate, e.g., reselling, retraining, etc. Exercise discretion to maximize the financial impact of reactivation.
- Manage travel within the territory to control travel expenses.
- Submit accurate and timely expense reports according to company guidelines, policies, and procedures.
- Maintain compliance by entering data in Salesforce.com and related databases when necessary.
- Attend and participate in company and professional meetings, including conference and webinar calls.
- Complete all company-assigned Compliance and Product training courses (METRO) by their due dates.
- Obtain certification within the Vendor Credentialing requirements by following current immunizations, required training, background checks, and competency assessments.
- Understand and be aware of the quality consequences that may occur from the improper performance of their specific job.
- Perform other duties and projects as assigned.
Education and Experience You'll Bring :
Required :
Preferred :
