What are the responsibilities and job description for the Servicenow consultant position at Abbtech Professional Resources?
This program requires US Citizenship
Position Duties :
- Provide operations and maintenance support, including planning, designing, configuring, and deploying solutions within the ServiceNow platform using customer, IT, and employee workflows
- Possess relevant experience and domain knowledge of the ServiceNow platform
- Assist in all technical aspects of assigned projects
- Perform configuration and development activities for the ServiceNow solution based on agreed-upon requirements
- Train team members and transfer knowledge as needed
- Offer technical leadership and guidance on ServiceNow and ITIL best practices
- Foster strong customer relationships and emphasize teamwork in service delivery
- IT Service Management Module Certified Implementation Specialist IT Service Management
- IT Operation Module Configuration Management Database (CMDB) Certified Implementation Specialist Cloud Provisioning and Governance, Discovery, Event Management, Service Mapping
- Enterprise Integration Hub ServiceNow Certified Application Developer, Certified Implementation Specialist - Service Provider
- IT Business Management Module Certified Implementation Specialist in Application Portfolio Management, Project Portfolio Management
- Project Management Module
Minimum Qualifications :
- Experience with delivery of ServiceNow in the Public Sector.
- Experience with co-delivery of at least three (3) engagements with ServiceNow within the previous twelve (12) months.
- Certifications :
- ServiceNow Certified Application Developer
- Certified ServiceNow Implementation Specialist (preferably ITSM)
- Certified ServiceNow Systems Administrator
- Certified PMP Project Manager
Last updated : 2024-11-22
