Customer Support Specialist

Join Our Team as a Customer Support Specialist!

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Support Specialist and become the first point of contact for customers seeking assistance with our products and services. We are looking for someone with strong communication skills, a patient demeanor, and a commitment to providing top-notch support. This position offers the flexibility to be based at either our Abbotsford or Medford office locations.

What You’ll Do:

• Provide prompt and exceptional customer service via phone and in-person, addressing account-related requests such as fund transfers, ACH, stop payments, debit card inquiries, check verification, fraud resolution, error resolution and electronic banking products/services.
• Answer incoming calls, direct them appropriately, and maintain a positive and helpful demeanor.
• Ensure the accuracy of general ledger accounts, balance customer statements, and correct errors as needed.
• Process incoming/outgoing wires and adhere to banking regulations and procedures.
• Assist in creating/updating procedures.
• Process daily reports/forms, handle document imaging, and resolve customer queries regarding electronic transfers.
• Handle ACH, cash letter transactions, and resolve file errors. Process cash management, lockbox accounts, and assist with related customer inquiries.
• Manage daily outgoing mail, understand mail equipment, and assist with postage-related questions.
• On a rotating basis, work until 6:00p.m. on Friday evenings and Saturday mornings as scheduled to answer incoming telephone calls.

What We’re Looking For

• Education: High school diploma or equivalent, with a minimum of 2 years of retail banking experience (required).
• Skills: Strong interpersonal and communication abilities, with a customer-first mindset and a focus on delivering exceptional service.
• Problem Solving: Ability to troubleshoot issues, think critically, and resolve problems efficiently while maintaining a positive customer experience.
• Attributes: Detail-oriented, highly organized, and able to manage multiple tasks efficiently in a fast-paced environment.
• Technical Proficiency: Proficient in Microsoft Office applications and adaptable to evolving technology platforms.
• Teamwork: A collaborative team player, capable of working effectively within a team environment to achieve common goals.

Why AbbyBank?

At AbbyBank, we're more than just a bank—we're a cornerstone of trust and prosperity in our community. Since our founding, we've upheld values of integrity, customer-centricity, and community support. Our commitment goes beyond financial services; it's about building relationships and fostering growth for our customers and neighbors.

What We Offer

• Competitive Salary & Benefits: We provide a comprehensive benefits package, including health insurance, 401(k), and paid time off.
• Professional Growth: Opportunities for ongoing training and career advancement within the bank.
• Positive Work Environment: Join a team that values professionalism, trustworthiness, and a commitment to exceptional customer service.
• Community Involvement: Engage in community and professional activities, contributing to a positive impact in the community.

Ready to Start Your Career in Banking?

If you are dedicated to delivering high-quality service, we want to hear from you! Apply today and join our team as a Customer Service Specialist, where you’ll not only help customers with their day-to-day banking needs but also build lasting relationships in our community.

Apply Now and Take the First Step Toward a Rewarding Career!

AbbyBank is an equal opportunity employer. We welcome applications from all backgrounds. Qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.