Front Desk Receptionist - Veterinary Hospital

We have expanded! Now operating with 12 EXAM rooms!

Working at Abby Pet Hospital is no walk in the park, since it’s a very busy, multi-doctor mixed animal hospital. With all the hustle and bustle, we have an overflow of phone calls and unfortunately, not enough people to answer them! That’s why we are on the hunt for someone with excellent customer service skills. If you’re a passionate individual who's interested in being part of our team, please apply!

Pay based on customer service experience!

Job Summary
The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

Job Responsibilities
Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.
Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication.
Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
Demonstrates a full working knowledge of PIMS procedures and functional applications.

Skills and Basic Qualifications
High school diploma or GED required. Bachelor’s degree preferred.
Prior client service experience in related area preferred but not required
Proper telephone etiquette and client service excellence

Maintains professional in high stress situations

Basic veterinary medical knowledge, including products and services

Excellent oral and written communication skills
Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)

Strong organizational skills with ability to multi-task and still attend to details

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Rotating weekends

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Fresno, CA 93726 (Required)

Ability to Relocate:

• Fresno, CA 93726: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18