What are the responsibilities and job description for the Customer Service RepresentativeAutomotive position at ABC Automotive Electronics?
Customer Service Automotive Accessories, Car stereo, Safety, and Emergency lighting. ABC Automotive Electronics, a 65 year automotive restyler and electronics dealer is seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We specialize in mobile electronics like car stereos, remote car starters, car and truck accessories, and emergency and vehicle safety products. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Paid vacations and holidays! Compensation $17 - $23 hourly About ABC Automotive Electronics Started in 1958, ABC is widely known as Chicago’s leader in automotive electronics and has completed over 200,000 installations. ABC's products include custom audio, auto security systems, remote starting systems, vehicle safety, emergency and first responder solutions, vehicle restyling, truck and car accessories, and much more! ABC has been known for quality products, installation, and service for over 65 years. Responsibilities :
- Answer phones and consult with customers for solutions for their vehicles
- Input customers' information on the computer and bill customers out
- Help maintain a clean work environment
- Assist customers by showing products we carry
- Drive company vehicle to pick up orders
- Assist Spanish speaking customers if available
- Keep track of customer accounts and make updates with new account information as necessary
- Interact with the sales lead to maintain and improve service and product knowledge Qualifications : Qualifications
- Basic computer skills and searching products on the internet
- Proper phone etiquette
- Good attitude and the willingness to learn
- Assist Spanish customers by speaking Spanish if able
- Use a computer to create invoices and bill customers for work completed
- Help maintain a clean environment
- Drive customers home or pick up orders when needed
- Communicate with manager and staff to facilitate work
- Book customer appointments and add to schedule
- Complete end-of-day paperwork
- Take inventory products from the stock room and provide to installation staff
- Pick up and deliver vehicles to accounts
- Experience working in a customer-oriented atmosphere
- Excellent active listening, interpersonal, and communication skills Compensation : $18-$23 per hour
- Answer phones and consult with customers for solutions for their vehicles
- Input customers' information on the computer and bill customers out
- Help maintain a clean work environment
- Assist customers by showing products we carry
- Drive company vehicle to pick up orders
- Assist Spanish speaking customers if available
- Keep track of customer accounts and make updates with new account information as necessary
- Interact with the sales lead to maintain and improve service and product knowledge
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
Salary : $17 - $23
