What are the responsibilities and job description for the Insurance Retention Specialist position at ABC Company?
Job Description
Job Description
Join ABC Company, a dynamic leader in the industry, as an Insurance Retention Specialist at our vibrant Austin, Texas location. We pride ourselves on fostering a supportive and positive work environment where personal growth and customer satisfaction are at the forefront. As an integral part of our team, you'll be the key to ensuring our clients remain satisfied and loyal to our services. You'll play a vital role in maintaining our clients' trust through proactive engagement and exceptional service. If you're motivated by building lasting relationships and have a passion for customer service, this opportunity is tailored for you. Embrace a career where every day brings new challenges and rewards, and where your contributions are genuinely valued. Apply now to become a part of a team that appreciates the impact of dedicated service professionals.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Client Retention : Maintain strong relationships with existing clients to ensure their continued satisfaction with the company's services.
Policy Reviews : Conduct regular reviews of clients' insurance policies to identify opportunities for renewal or enhancement.
Problem Resolution : Address any client concerns or issues efficiently, ensuring a positive experience for all involved.
Renewal Process : Manage the insurance policy renewal process, ensuring all necessary documentation is completed accurately and on time.
Feedback Gathering : Collect client feedback to help the company improve its services and offerings.
Requirements
Experience : Minimum of 2 years in customer service, preferably in the insurance industry.
Education : High school diploma or equivalent required, Bachelor's degree is a plus.
Communication Skills : Excellent verbal and written communication abilities.
Problem-Solving : Strong analytical and problem-solving skills.
Customer-Focused : Demonstrated customer-service experience and skills.
Computer Skills : Proficiency in using CRM systems and other customer service software.
Detail-Oriented : Strong attention to detail and accuracy.
Team Player : Ability to work collaboratively within a team environment.
Availability : Willingness to work flexible hours including evenings and weekends if necessary.
