What are the responsibilities and job description for the Collections Specialist position at ABC Imaging?
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
POSITION SUMMARY:
Under the general direction of the Collections Manager, the incumbent will be responsible for timely collections efforts, prompt resolution of issues impeding payment, escalation of non-paying customers for resolution, and support of the overall responsibilities of the Collections Manager.
RESPONSIBILITIES:
- 1. Performs all collections duties for an assigned portfolio of commercial customers
- Meets or exceeds minimum collections productivity levels set by the company
- Discusses open balances with customers and gains payment promises
- Escalates accounts within customer organization or within ABC Imaging if primary collection efforts do not produce results
- Maintains a system of follow-ups to ensure that customers are contacted on a regular basis. Records all activity in the collections system
- Partners with Billing, Cash Application, Sales, and field personnel to resolve open customer disputes in a timely manner
- Recommends accounts be placed on credit hold if needed during the collections process
- Records credit card information and routes it to cash applications for charging and posting. Protects confidential client information
- Reviews delinquent account aging on a regular basis and ensures that customer contacts are prioritized according to order of importance
- Maintains a high degree of tact and decorum when dealing with external and internal customers, working collaboratively to resolve one-time and recurring issues
- Identifies issues attributed to account delinquency and provide insights to Collections Manager
- Uses discretion and independent judgment to determine best practices to drive collection commitments from past-due accounts.
Qualifications:
- At least 3-5 years of experience in high volume, full-service accounts payable environment
- Bachelor’s Degree in related area or relevant experience
- Strong capability with Microsoft Excel
- Extensive experience working in Collections
- Understanding of purchase order matching process preferred
- Highly developed organizational ability, strong attention to detail
- Ability to work independently and handle multiple tasks without losing focus
- Superior customer service skills
- Ability to communicate effectively with shop managers, employees and vendors to clarify procedures and processes
