What are the responsibilities and job description for the Executive Housekeeper position at ABC Investments and Management?
Executive Housekeeper Job Description
The Executive Housekeeper works under the direction of the Assistant General Manager and/or General manager. His or her responsibilities include daily duties, supervisory duties, training, checking guestrooms, guest service & satisfaction, & individual effectiveness.
Primary Responsibilities
- Assigns rooms per housekeeper depending on availability, and assigns any extra help for deep cleaning
- Verify washer and dryer equipment functioning properly
- Checks VR rooms to make sure they are vacant, clean and ready
- Checks storage area to see if there are enough housekeeping supplies
- Get updated list of the checkouts from front office; marks each housekeeper’s sheet with the new checkouts & turns off all utilities in those rooms
- Checks all clean rooms & then immediately updates them in the computer; should constantly check all clean rooms throughout the day
- Coordinates with the front desk to see that all guests have either checked-out of their rooms or paid for another night
- Turns in all lost & found, reports items in the log book & marks items with the room number & date, contacts guest if guest information is available, completes mailing document if guest request items to be mailed
- Makes sure that all storage areas all locked & that all housekeepers’ sheets & executive housekeeper sheet are turned in to the front desk before leaving
- Assigns work to maintenance employees
- Inspection of the hotel grounds
- Check all maid carts to see if all bottles are correctly labeled & that the cart is neat and clean
- Provide guidance for house personnel, laundry or night laundry to stock all linens on each floor
- Completes performance reviews with Assistant General Manager or General Manager when time is due
- Train new housekeepers
- Other duties as assigned
Education/Experience
- High school diploma or GED preferred
- Minimum of 4 years’ hotel experience in all aspects of Housekeeping or in a large, multi-use facility required
- Minimum of 2 years supervisory experience
- Excellent written and verbal communication skills
- Must be flexible with working weekdays, weekends, and holidays
Physical Requirements
- Standing for long periods of time to inspect guest rooms and public areas
- Sitting, walking, and standing during shift
- Light lifting possible for stocking supplies and materials
- Ability to perform duties for supervised employees
