What are the responsibilities and job description for the Customer Service Representative position at ABC Legal Services, LLC?
A company is looking for a Customer Service Representative (Remote).Key Responsibilities : Respond to customer support tickets, addressing questions and resolving issues related to existing ordersManage high-volume phone calls to assist customers with existing and new ordersDocument issues in Confluence and perform other job-related duties as assignedQualifications : High school diploma or GED required; 1-3 years of customer support or call center experience preferredExperience using computer programs such as Microsoft Outlook, Excel, and WordDocument manipulation experienceTyping speed of at least 55 wpmAbility to perform repetitive tasks with accuracy and maintain a high level of work product in stressful situations
