Regional Manager

Job Summary

A Regional Manager is responsible for all operational and financial aspects of a portfolio of properties and meeting company goals. Results are achieved by facilitating the optimum performance of the properties in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity Relationships Reports to : Director of Operations Supervises : Area Managers (If Applicable) and Property Managers. Works with : Other Property Managers, Property Accountant, Human Resources, IT, Accounts Payable, Accounts Receivable, Affordable Housing, Payroll, Owners and Investors. External relationships : Current and potential residents, vendors, attorneys, advertising media, HUD and Contract Administrators. Qualifications : Education : High School Diploma / GED required; some college beneficial Work Experience : 3-5 years of experience required. Licenses / Certifications : CAM (beneficial), ARM (beneficial), NCHM or Quadel COS (required for Affordable Housing), NAHMA Certification (beneficial), real estate license (beneficial), SCS Site Compliance Specialist (required for Tax Credit site), valid driver’s license required. Responsibilities :

• Supervise Area Managers (if applicable), Property Managers and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling.
• Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.
• Plan, organize records and set goals for each property.
• Complete financial reporting (accounting month-end), analysis and strategy to meet properties’ goals; troubleshooting, as needed.
• Implement and support policies, procedures and industry business practices.
• Conduct market analysis to set weekly / monthly leasing goals.
• Approve lease applicants.
• Administer HUD recertification's, if applicable; audit samples quarterly.
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
• Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests in a timely manner.
• Coordinate resident activities and correspondence
• Contact and negotiate with vendors. Obtain bids and manage capital improvement projects according to company guidelines and budget.
• Operate within budget and purchasing guidelines.
• Oversee Accounts Payable, Accounts Receivable and general bookkeeping.
• Maintain curb appeal by walking / inspecting property and vacant units.
• Conduct Human Resources functions : recruiting, interviewing, performance reviews, salary reviews, terminations.
• Ensure company policies and procedures are met.
• Attend court proceedings, as necessary.
• Coordinate and lead staff meetings, as necessary.
• Assist other properties, as necessary.
• Other responsibilities as assigned / needed.

Skills & Abilities

Working Conditions Work is typically performed in a normal office environment with moderate noise level. Walking is required for property tours and may expose Regional Managers to weather conditions.