Inside Sales Representative

About Us:

ABC is the leading Plumbing, Heating, Cooling, and Electrical service provider in the Chicagoland area dedicated to delivering exceptional home maintenance solutions. With a focus on customer satisfaction and excellence, we are seeking a dynamic and tenacious Inside Sales Representative to join our team. Previous Sales experience with a proven track record will set you apart from the crowd, but we do equally value qualities like persistence, confidence, empathy, competitiveness, and a thirst for continuous learning. Furthermore, our management team is incredibly hands on, and willing to invest in the right individual to ensure your success.

Commission pay additional hourly pay rate

Requirements:

• Minimum of 1 year of B2C Sales Experience, preferably in home maintenance or adjacent industries
• Strong familiarity with sales techniques, including lead generation, overcoming obstacles, and closing deals.
• Minimum of 5 years of Customer Service Experience
• Experience with Customer Relationship Management Software (CRM) and proven track record of data analysis abilities, including the ability to extract insights and improve sales strategies based on metrics
• Ability to adapt in a fast paced and dynamic sales environment, with a commitment to meeting and exceeding sales targets which may require flexible hours to accommodate customer needs
• Extremely strong written and verbal communication skills
• Ability to pass a drug screen and background check

Key Responsibilities:

• Reach out to WARM but unclosed leads or zero-revenue calls with a focus on building rapport and finding opportunities to provide value to potential customers. Able to handle a high volume of inbound and outbound contact.
• Effectively communicate our services, products, and upgrades to homeowners, highlighting the benefits and solutions we offer to enhance their homes and lives!
• Cultivate and maintain strong customer relationships, ensuring their needs and concerns are addressed promptly.
• Understand that this phone-based position may require flexibility in working hours to reach customers at convenient times, including early mornings or odd hours for maximizing commission potential.
• Exhibit a natural curiosity, creativity, and a desire for mental stimulation. Stay updated on industry trends, our offerings, and customer needs to provide tailored solutions.
• Organize customer insights using Customer Resource Management software, take detailed notes, and share findings with the team and management regularly.
• Collaborate effectively with management and cross-functional teams to improve processes and achieve sales goals.

We value the following qualities, and the right fit for this position will have the following:

• Determination to overcome obstacles and achieve sales targets.
• Unbreakable confidence and resilience in the face of rejection
• Ability to understand and relate to customers' needs and concerns.
• Drive to excel and outperform in a sales environment. A track record of over achieving.
• Passion for personal and professional development.
• Willingness to adjust working hours to maximize opportunities.
• Ability to analyze data and make data-driven decisions.
• Strong verbal and written communication skills.
• Detail-oriented and skilled at managing and documenting information.
• Proactive and self-motivated with a desire to succeed.

We offer:

• Benefits
• Earning potential $50,000.00-$75,000.00/Yearly

Location:

• Office

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Supplemental Pay:

• Bonus opportunities
• Commission pay

Experience:

• Customer service: 2 years (Required)
• Sales: 3 years (Required)

Work Location: In person

Salary : $50,000 - $75,000