What are the responsibilities and job description for the Front Desk Receptionist position at ABC Roofing & Solar?
Are you an organized, friendly, and detail-oriented individual who enjoys providing top-notch customer service? We are seeking a Front Desk Receptionist to join our dynamic team! This position plays a key role in the smooth operation of our office, offering a variety of general office duties, customer service responsibilities, and permit processing. If you're looking for a rewarding job where you can make an impact, we want to hear from you!
Key Responsibilities:
General Office Duties:
- Answer incoming calls with a friendly, professional demeanor, providing exceptional customer service.
- Maintain organized filing systems and manage documentation to ensure easy access and retrieval.
- Perform light cleaning duties to maintain a clean and welcoming office environment.
- Assist with other tasks as needed to support team efficiency.
Customer Service:
- Process new customer intake by answering phones and transferring them to the appropriate personnel.
- Enter customer information into our CRM system, including creating new customer profiles, updating “to-dos,” and sending/receiving messages.
- Create and manage production folders for customers.
- Process and maintain closed/lost customer files in accordance with office procedures.
- Greet walk-in customers, assist with their needs, and direct them to the appropriate staff members.
Permits:
- Complete and submit new permit applications accurately and on time.
- Process payments related to permits and ensure proper documentation.
- Upload permit information into the CRM system for easy access by relevant team members.
- Obtain any additional forms or information required to successfully secure permits.
- Coordinate and request inspections as needed to comply with permit requirements.
Requirements:
- Previous experience in a receptionist or customer service role is preferred.
- Strong communication skills (both written and verbal).
- Proficient in office software (Mac) and CRM systems.
- Ability to multitask and handle a variety of duties efficiently and professionally.
- Detail-oriented with strong organizational skills.
- A friendly, approachable attitude with a passion for customer service.
- Ability to manage and prioritize tasks in a fast-paced environment.
If you're ready to be part of a dedicated and friendly team, we encourage you to apply for the Front Desk Receptionist position today!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Reception: 1 year (Required)
Ability to Commute:
- Redding, CA 96001 (Required)
Work Location: In person
Salary : $18 - $20
